Contact & support

Tell us what you are trying to make.

Questions about selecting a base, preparation, product documentation, or a direct order belong here. Marketplace order questions should go to the marketplace that fulfilled the purchase.

Support routes

Product guidance

Choosing or using a base

Share the project, desired appearance and any ingredients you plan to add.

Order support

Delivery, returns or refunds

For a direct order, include the order number. For an Amazon or marketplace order, contact the support team shown on that order.

Wholesale

Business and volume inquiries

Tell us about the business, products of interest, destination, and expected order volume.

Privacy

Privacy questions and requests

Select Privacy request in the subject menu. No customer account is required, and the request will be routed to our Privacy Contact.

Product documentation

Safety Data Sheet library

Open the current bilingual SDS that matches the product code on your soap base.

Browse all documents →

Information submitted through this form is used to respond to your request. For a privacy inquiry, choose Privacy request. Do not send passwords, complete payment-card information, or government identification unless we provide a secure verification method.